1. Where is my order?
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- Please allow 1-3 business days for processing your order unless the
products specified the approximate date that they will be shipped.
- Please note that business days are Monday - Friday.
- Orders placed on Friday will take 2 more days to process because
we are closed on the weekends.
- Once the order was shipped, you will be getting a tracking number
through e-mail.
- You may also check the order status on our website.
2. Are your products new? Back
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- Yes, all of our products are BRAND NEW unless specified.
3. Can I pick up an order at your store?
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- Unfortunately, we are an online company located in California and
currently do not offer pick up options. However, most orders in California
usually receives in 1-3 business days depending on the city.
4. What shipping carrier do you use? Back
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- We use 4 different carriers to ship our products: Curb side delivery,
Fedex, UPS, or USPS. Curb side delivery is included in your coop package.
Curb side delivery means that your coop will be brought onto your property
and unloaded in your driveway or yard (adjacent to your driveway).
5. Is ChickenCoopMart.com Secure? Back
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- ChickenCoopMart.com uses Yahoo SSL (Secure Socket Layer) encryption
when transmitting certain kinds of information, such as financial services
information or payment information. An icon resembling a padlock is
displayed on the bottom of most browsers window during SSL transactions
that involve credit cards and other forms of payment. Any time you enter
a credit card number on ChickenCoopMart.com for payment or for verification
purposes, it will be SSL encrypted. The information you provide will
be stored securely on our servers.
6. What are my payment options? Back
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- We accept Visa, Mastercard, American Express, Discover, and Paypal.
7. Do you charge sales tax? Back
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- We only charge sales tax to packages that are billed or shipped to
California.
8. What is your return policy? Back
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- We offer a 30 day return policy (from the date of the shipment). Please
see our return policy page. You must
request for a return authorization number before returning any packages.
9. Is it safe to enter my credit card information on your website?
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- Yes, our website has Secure Socket Layer (SSL) technology (the same
technology that banks use), which will make it impossible for anyone
to steal your information.
10. Do you accept Paypal? Back
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- Yes, we do. Please choose the Paypal button at the shopping cart
page to submit your order via Paypal.
11. Do you ship internationally? Back
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- No, we currently ship to 48 US continental states.
12. Does ChickenCoopMart.com sell or release my personal information?
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- ChickenCoopMart.com respects your privacy. We will not under any
circumstances sell or release your information to anyone. All of the
information obtained from our web site, will be used for processing
purposes only. The only e-mail you will receive from ChickenCoopMart.com
will be in regard to your order, RMA status and other information you
may have requested.
13. Do you insulate coops? Back
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- No, we don't. But, you really don't need to. Chickens, like most
other birds, are built to withstand cold temperatures. They will huddle
together to keep warm when necessary. If you’re still concerned,
here are a few ideas… First, you can spread additional straw inside
the coop to create more of a natural insulate. The area beneath your
coop is a great place to store some straw or even autumn leaves. Recycle
this environmentally friendly insulate to the garden once spring arrives.
If you think you need more insulation, consider adding electricity to
install a heat lamp inside the coop.
14. When should I move my chicks outside to their coops?
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- You should typically wait until your chicks are fully feathered, which
may take four to eight weeks. However, it also depends on your specific
climate. If you're living in South Carolina and it's April, your chicks
could stand going out before they're fully feathered. But if it's early
March and you live in New York, you might want to wait a bit longer.
In addition, your chicks should be totally off the heat lamp for a few
days before you let them outside. This way they will be more accustomed
to the lack of a consistent heat source. And use your common sense...
Pay attention to your chicks after you let them outside. If they seem
agitated and are cheeping loudly, consider bringing them back inside.
15. How many eggs will I get?
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- The number of eggs you’ll get varies depending on the breed
of chicken. However, you can generally expect one egg per day per hen.
16. What should I expect from the delivery of the coop?
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- Be prepared for your coop to arrive via a large tractor trailer truck.
Curb side delivery is included in your coop package. Curb side delivery
means that your coop will be brought onto your property and unloaded
in your driveway or yard (adjacent to your driveway). Be aware that
you will need a way to relocate the coop to the area that you want it.
Depending on which coop you order, it could weight anywhere from 80
to 900 pounds. Extra charges may apply if you'd like the driver to place
your coop in a specific location. If the driver determines that he is
unable to place the coop where requested, the extra charge will be refunded.
If you feel unsure, send us pictures of your desired coop location ahead
of time and we'll let you know what we can do.
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